These excellent tips will help your organization be prepared to handle a quetions from the media and possibly prevent a communication crisis.
* Get the media caller\'s name, affiliation and contact information. Put all media inquiries through to [insert designated point of contact - usually the communications director or public-relations consultant or agency].
* If the designated point of contact is not available, take down the caller\'s name, affiliation, contact information, deadline and the nature of their inquiry.
* Let them know the designated contact person will get back to them as soon as possible, and immediately notify the contact person.
* If the caller asks for a specific person other than the designated point of contact, or starts to ask you questions, state the organization\'s media policy (example below) and put the inquiry through to the designated point of contact.
* Sample media policy: It is the policy of [insert organization name] to direct all media inquires through to [insert designated point of contact]. This individual will help you with your questions.
* Designated point of contact\'s response to media: If you are the designated point of contact and are caught off guard by a media caller\'s inquiry or need more time to answer, follow these steps.
1. Politely say something like "I\'m right in the middle of something, can I get back to you?" Find out the media caller\'s deadline and assure you will get back to them in plenty of time.
2. Quickly do an Internet search on your organization to see what, if anything, is being said. If you find something create some talking points.
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